Refund policy

Returns 

At Christmas Joy, we want you to love your purchase. If for any reason you are not completely satisfied, our return policy is designed to be simple and fair.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

To start a return, please email us at shop@christmasjoy.co.uk. Once your return request is accepted, we will provide you with the correct return address and instructions.

Please note that items sent back to us without first requesting a return will not be accepted!

 

Exceptions / Non-Returnable Items

Some items are non-returnable. These include perishable goods such as food, flowers, or plants, as well as custom or personalised products (unless faulty). Personal care items such as beauty products, hazardous materials, flammable liquids, or gases cannot be returned either. We also do not accept returns on sale items or gift cards. If you are unsure whether your item qualifies, please get in touch before sending it back.

 

Exchanges

The fastest way to exchange an item is to return the item you have. Once your return is accepted, you can make a new purchase for the replacement product.

 

EU Cooling-Off Period

If your order is being shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification. As above, items must be returned in their original condition and packaging, with proof of purchase.

 

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund has been approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Please note: It may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at: shop@christmasjoy.co.uk.